Teams Connect - Contact Centre


Teams Connect - Contact Centre


Contact Centre solution for Teams

Bring the power of Contact Centre to Microsoft Teams. ipSCAPE's Teams Connect solution brings contact centre functionality to Microsoft Teams. Intelligently route calls to the right people and strengthen customer relationships through a frictionless user experience for your workforce.

ipSCAPE Teams Connect includes:

  • Phone System capabilities through Teams
  • IVR Call Routing
  • Callbacks
  • Call Recording
  • Reporting

ipSCAPE Teams Connect is perfect for retail frontline workers, mortgage brokers, financial planners and insurance advisors or any organisation who:

- Needs calls recorded and stored securely

- Operate in a compliance driven environment

- Want to extend their investment in Microsoft Teams

Achieve Compliance Objectives

Mortgage brokers, financial planners and insurance advisors can use Microsoft Teams to make and receive calls with access to call recordings which are stored securely in Microsoft Azure.

Team Connect provides:

  • Enterprise-grade telephony
  • Call Routing through an IVR
  • Call backs
  • Call Recording
  • Reporting

Improve efficiencies in your retail stores

Retail organisations are having to cater to the shifting needs of their customers. From increased adoption of click-and-collect and delivery orders during lockdown closures, to now, seeing more customers opt to purchase through an in-store experience – having the right technology in place has become critical to meet the changing expectations of customers.

Empower your frontline retail staff to provide exceptional customer experiences with Teams Connect. Your staff will be able to make and receive calls to customers, collaborate and chat with team members and manage service expectations from the store floor.

Deliver better patient experiences

Ensure you never miss an opportunity to provide exceptional patient care. With Teams Connect, your staff will be able to answer patient queries by connecting with other specialist staff members, without being tied to their desks. Teams Connect will allow you to gain visibility on the reasons patients are calling through valuable reporting functionality to make better operational decisions.

Calls can be routed based on who is ‘on call’ to ensure communications are optimised, improving the patient experience.