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SummitAI IT Service Management (ITSM)

Symphony SummitAI

SummitAI IT Service Management (ITSM)

Symphony SummitAI

An artificial intelligence-driven ITSM solution

SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.

SummitAI transforms the way enterprises work by offering consumer-grade, responsive digital workflow empowering employees with any time, anywhere service experience.

SummitAI’s single service portal connects people, functions, and systems to accelerate business processes and enhance productivity.

Deployable on SummitAI cloud or customer’s Microsoft Azure instance, SummitAI helps enterprises to dramatically reduce the cost and complexity of IT Management while improving efficiency, productivity, practicability, and control.

Key business value metrics:

•         Exceptional user experience with omnichannel engagement and self-service options

•         Next Generation, AI-driven, a multi-tenant platform with enterprise-grade scalability

•         Rapid roll-out of new services and workflows at lightning speed

•         Up to 50% faster resolution of service requests using AI and automation

•         Faster implementation using low/no-code solution

•         Up to 30% improvement in CSAT

•         Provide 24/7 service desk experience to end-users.

•         Powerful reports and dashboard for deeper insights

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