Managed CloudOps Services: 4-weeks Implementation

Have you recently encountered unexpected downtimes or performance issues that were only brought to your attention through customer complaints? Does your organization primarily rely on informal, undocumented knowledge? Are your deployments still conducted in a non-standardized manner using manual operations? If so, we recommend considering one of our comprehensive, fully managed cloud operation packages. These packages provide a stable foundation for your business operations, ensuring stability, service availability, security, and compliance with governance requirements.

Our monthly package includes:

• on request services operations activities: up to 16h per month on 1st Tier up to 32h per month on 2nd Tier up to 32h per month on 3rd Tier

• 10/5 or 24/7 Incident response under Standard SLA: up to 4 incidents per month on 1st Tier up to 8 incidents per month on 2nd Tier up to 16 incidents per month on 3rd Tier Tier pricing:

• Tier 1: 2100 EUR

• Tier 2: 4200 EUR

• Tier 3: 8400 EUR

• Proactive capacity management

• Regular patching and upgrades

• Perform backup & recovery tasks

• Update environment configuration

• Security hardening

• Consultancy and security audits

• Continuous collection and documentation of KBs scenarios

• Regular status meetings to review the performance and address any operational challenges

What CloudOps team will do for you? You will get a fully managed operation for the Azure platform to form a strong foundation for business operations in terms of stability, service availability, security and compliance with governance requirements.

1. Enhanced Team Readiness: an experienced and scalable team with Cloud/Sec/FinOps expertise available around the clock under SLA to tackle any disruptions in production environment while ensuring data availability and confidentiality.
2. Robust Monitoring and Observability: through the use of robust monitoring and alerting, proactively detect abnormal trends, provide insights on application behaviour and react quickly when critical telemetry data exceeds established baselines.
3. Streamlined Deployment Processes: minimize risks through standardized deployment process with approval security gates, templates and clear responsibilities for each team member involved in the deployment or change process.
4. Optimal Incident Response Framework: adapt the incident response framework to promptly address any app failures. Define escalation paths, communication channels, and response protocols to minimize downtime and mitigate the impact on users.
5. Scalable and Efficient Operations: ensure secure and scalable operations through automated playbooks, alerting and remediation, consistent SOPs and problem-solving processes. This will allow us to include more apps in same service plan.