https://store-images.s-microsoft.com/image/apps.7572.c456f7fc-ca3a-4d67-b9da-734bb8a4e0a7.897aa186-a9ab-4718-b92a-6a7732d4e66b.1a2b9820-3c04-4c23-b16e-ff3097bb2e7c
CSP Subscription Management
Cognizant
CSP Subscription Management
Cognizant
CSP Subscription Management
Cognizant
Subscription Management for CSP provides non-technical subscription support for all usage-based (Azure) subscriptions purchased through New Signature’s CSP program including opening Microsoft support cases on behalf of the customer.
Core Services included:
1. Updating customer contact information in New Signature systems
2. Opening service tickets with Microsoft Support regarding subscribed services
3. Non-technical subscription support
Below is an overview of the activities provided as a core service element when subscribing to the CSP Subscription Management service:
• Account Servicing – Management of customer contact information, enrolment of client subscriptions into service scope, communicating amendments to service
• Microsoft Support Ticket Creation – Opening service tickets with Microsoft Support regarding subscribed services
• Non-Technical Subscription Support – Assisting the customer with non-technical queries (such as billing enquiries).
The service provision excludes the following:
• Microsoft Premier Support
• Technical and ongoing management of tickets with Microsoft support following creation of ticket.
1. Updating customer contact information in New Signature systems
2. Opening service tickets with Microsoft Support regarding subscribed services
3. Non-technical subscription support
Below is an overview of the activities provided as a core service element when subscribing to the CSP Subscription Management service:
• Account Servicing – Management of customer contact information, enrolment of client subscriptions into service scope, communicating amendments to service
• Microsoft Support Ticket Creation – Opening service tickets with Microsoft Support regarding subscribed services
• Non-Technical Subscription Support – Assisting the customer with non-technical queries (such as billing enquiries).
The service provision excludes the following:
• Microsoft Premier Support
• Technical and ongoing management of tickets with Microsoft support following creation of ticket.
