Omni-channel Order Management System (OMS)
Omnichannel Retail Platform (ORP) ia a cloud-based high performance omni-channel software solution for medium sized and large retailers. ORP is offered by wolfpack DCS, with HQ in Amsterdam, the Netherlands. The ORP software solution enables retailers to manage their stock, product info & orders across all online and offline sales channels. The Omnichannel Retail Platform transforms the silos of web, stores, and marketplaces into a seamless omnichannel world. - ORP is the middleware solution that manages the flow of data between all systems - Connects all applications via an Enterprise Service Bus (ESB) - Manages orders of all sales channels via the Order Management System (OMS).
ORP connects with:
- ERP systems such as Microsoft 365 or Microsoft Business Central
- Webshop platforms such as Magento, Salesforce Commerce Cloud, Shopify, Shopware
- Customer Service platforms such as Salesforce,Zendesk and Freshdesk
- Payment Service Providers such as Adyen, Mollie, Buckaroo, PayU
- WMS systems
- Market places such as Amazon, Bol, Tradebyte, Channel engine, Mirakl
- POS systems such as Cow Hills and Cegid.
Customer Simon Lévelt: "The Omni-channel Retail Platform by Wolfpack routes our online orders to the right stores with stock to be picked, collected or shipped quickly. It brings our stores closer to our customers, and reduces shipping cost at the same time"
Customer Xenos: "With Wolfpack's OMS our customer service team always have all order details at their finger tips, with the right tools and flexibility to help consumers in real-time"
Key Benefits of ORP include:
- Manage sales orders from all channels (online, offline) in one place
- Reduce cost of manual work in retailer back-offices
- Increase revenues by offering full stock online
- Grow traffic in-store
With ORP as middleware, the order information is visible in all sales and support channels. This allows for many omni-channel customer journeys, including:
- Click and collect
- Pick in store for online orders
- Ship from store
- Order online, return in store
- Show offline sales in online webshop my account
- Route online orders to closest store with stock
- Urban warehousing
- Omni-channel loyalty