VOW Microsoft Azure 4-wk Implementation

There is unusual pressure on Operations staff as network loads have exploded. As numbers speak for themselves; there is percentage surge in volumes across various services. This trend is consistent across geographies. While there is a surge in the demand, that translates to increased pressure on network performance metrics, ticket volume, and the availability of operations staff has drastically shrunk. Now with Covid-19, companies average about 50% shortage in manpower due to social distancing norms, sickness/casualty, and attrition. To make it worst, BCP policies are proving inadequate as both primary and secondary sites are more likely affected due to complete/partial lockdowns.

A viable option is to virtually flex the bandwidth of network operations staff by automating L-1 operations tasks. Branded as Tech Mahindra's Virtual Operations Workforce (VOW) built on Microsoft Azure, this proof of concept addresses one of several optional use cases including: Triaging, Auto monitoring, Ticket Creation, handover to L2, ticket closures etc.

As a starter kit, this implementation focuses to automate L-1. This helps the client to see early results. This solution improves bandwidth of L1 Operations Staff by about 60%. Tech Mahindra provides you expertise and know how to help you achieve this process so your company can realize the savings.

Deliverables include a complete assessment of customers needs (1-2 days), working proof of concept/prototype of L1 mundane task automation. (2-3 weeks), recommendations, documentation, training and a deliverable proof of concept solution on Microsoft Azure cloud (2-3 days)

The price is estimated as it depends on each companies environment and needs.