Ctelo Office Connect is an add-on to Ctelo Business Phone that connects offices in countries with strict telecom regulations. This enables deploying a global telephony solution based on Microsoft Teams. Ctelo Office Connect Standard

Ctelo Office Connect Standard (One Office Connect licence)

A hardware appliance is deployed at the Company Office location, is connected to the Ctelo Operations Center and is managed as part of the Ctelo Business Phone Cloud.
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• 99,9% SLA, best effort due to customer responsibility of the following per hosted unit:
• Firewall SLA
• Datacenter SLA
• LAN/WAN SLA
• Internet access SLA
• Daily backup
• Quarterly Software Updates
• Proactive Quality monitoring of Ctelo Business Phone licensed users
• Advanced Hardware Replacement (AHR)
• 5-7 business days for hardware replacement, depending on the location
• Minimum 3-year agreement​
• Requires Ctelo Business Phone

Two hardware appliances are deployed at the Company Office location and are configured in a fully redundant setup. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Business Phone Cloud.

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• 99,99% SLA, best effort due to customer responsibility of the following per hosted unit:
• Firewall SLA
• Datacenter SLA
• LAN/WAN SLA
• Internet access SLA
• Daily backup
• Quarterly Software Updates
• Proactive Quality monitoring of Ctelo Business Phone licensed users
• Advanced Hardware Replacement (AHR)
• 5-7 business days for hardware replacement depending on the location
• Minimum 3-year agreement​
• Requires Ctelo Business Phone