- Danışmanlık hizmetleri
HCL Azure Cloud Operation Support with ElasticOps
HCL Services support customers Azure Cloud instance, based on AI-powered automation based operations services
HCLTech's ElasticOps is an Artificial Intelligence-driven technology operations (Steady state service) for Azure including SAP in Azure that uses smart algorithms powered by DRYiCE to provide zero-touch automation of tasks and processes. It brings the power of AI, Autonomics and Orchestration to simplify IT and business operations.
HCLTech ElasticOps for Azure provides an integrated and customized suite of services to achieve enterprise class scalability, performance and availability with a focus on innovation. This service package includes all levels of support including Incident Management, Change Management, Problem management, Service Request fulfilment, Preventive Maintenance, Performance management, Event Management, etc.
ElasticOps delivery model brings a large pool of skilled resources with strong automation capabilities powered by HCL's DryiCE. DryiCE_AI framework brings industry leading tools at different layers of enterprise IT management on an on-demand basis. Along with DryICE_AI, the quality of the services enhanced by HCLTech's Gold Standard framework that consists of a set of best practices across Governance, Operations and Technology. The other tools are DRYiCE ML, for Event Automation, DRYiCE MyXalytics for Unified Reporting, DRYiCE iAutomate for Runbook Automation and DRYiCE™ SX for ITSM.
Services for Azure: HCLTech provides L1, L2 and L3 support for Azure Environment.
L1 Support: Monitoring and Management of the Infrastructure, SOP based Troubleshooting L2 Support: Incident troubleshooting, End to end ownership on the incidents, Service request executions, Change executions, Problem Management, Cloud infrastructure management L3 Support: Bug fixing, support on new software update releases, health check and capacity checks
Azure services covered (Indicative list only)
Services for SAP on Azure (Indicative list):
Key Features of the service:
Key benefits:
Standard Service Levels: ElasticOps services are provided with the following service levels. These service levels are measured and reported on a monthly basis. Tiered SLA options offered depending upon your business requirements, architecture and needs.
Below are the uptimes ensured:
Platinum: 99.99% Gold: 99.9% Silver: 99.5% Bronze: 99%
Response time(customizable based on customer requirement):
Priority 1 : 15 minutes; Priority 2 : 30 minutes Priority 3 : 2 hours Priority 4 : 4 hours
Resolution (customizable based on customer requirement): Priority 1 : 2 hours Priority 2 : 6 hours Priority 3 : 2 business days Priority 4 : 3 business days