Patient Messaging Automation: Proof of Concept

RSM Product Sales LLC

It is like having an assistant who sifts through messages, grasps their meaning, summarizes them, directs them to the appropriate places within the organization, and can even craft a draft response.

We leverage cutting-edge technology to automate the triage of patient messages, streamlines communication, reduces workload, and improves responsiveness. Enhance your healthcare delivery through Patient Messaging Automation.


Key Benefits:

  • Automated Triage: Utilizes advanced AI to categorize incoming messages by urgency and type, from appointment requests to medical inquiries.
  • Efficient Workflow: Tasks are distributed more efficiently among staff, reducing administrative burden and potentially increasing job satisfaction.
  • HIPAA Compliance: Ensures data security and privacy through robust Azure cloud services.
  • Seamless Integration: Integrates smoothly into existing systems, ensuring minimal disruption and seamless data flow.
  • Accurate Triage: Employs Azure Open AI GPT to ensure accurate message categorization.


Technical & Functional Requirements:

Our proof of concept utilizes Azure cloud services to ensure compliance with data security and privacy regulations. We integrate existing systems, ensuring seamless data flow and minimal disruption. Our services incorporate Azure Open AI GPT for accurate message triage and categorization.


Implementation & Milestones:

  • The engagement includes the following four key milestones:
  • Initial planning and engagement
  • Technical environment setup and testing
  • Configuration and customization for message access and triage testing
  • Analysis and optimization of the triage model


The investment in Patient Messaging Automation demonstrates a forward-thinking approach to healthcare, leveraging technology to improve operational efficiency and patient care. This initiative is poised to set a benchmark in healthcare communications, offering significant benefits to both staff and patients.


*Pricing and duration may vary based on project scope.


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