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Operator Connect for Microsoft Teams

CallTower Inc

Operator Connect for Microsoft Teams

CallTower Inc

Delivers PSTN access to Microsoft Teams users, to deliver an enhanced customer experience

ENABLING TEAMS AS A PRIMARY PHONE SYSTEM


Operator Connect allows Microsoft Teams administrators to open the “Operators” tab in the Teams admin center to connect calling services, acquire phone numbers, and assign users. Operators, such as CallTower, will provide technical support and manage the voice network and infrastructure. Operators can also enable PSTN voice services in regions currently unavailable through Microsoft Calling Plans. Implementation of voice services can be online in a matter of hours.

OPERATOR CONNECT BENEFITS –


LEVERAGE EXISTING CONTRACTS OR FIND A NEW OPERATOR

You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs.


ENHANCED SUPPORT AND RELIABILITY

Operators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.


FASTER, EASIER DEPLOYMENT

You can quickly connect to your operator and assign phone numbers to users -– all from the Teams Admin Center.


OPERATOR-MANAGED INFRASTRUCTURE

Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.


THE CALLTOWER ADVANTAGE –

Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment

Provision through Connect in minutes and assign phone numbers to your users

Key add-ons like Operator Console and Call Recording

No equipment is required on-site, including SBC’s saving capital expense

Replace multiple local telco contracts to consolidate voice services

Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner

E911 Emergency Services

Smooth transition from your existing telephony to Teams Phone System

Carrier-class support and reliability

Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft

Direct Connectivity to Microsoft

Central or local billing for Operator Connect service

CallTower Connect - As a self-provisioning portal with Analytics around calling

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