Kira by KeyReply: AI-Powered Healthcare Automation

Kira, KeyReply’s AI platform, is designed to automate healthcare workflows, reduce administrative burdens, and enhance patient engagement across all stages of care. Built on six years of real-world patient interaction data, Kira is trusted by 60% of Singapore’s public hospitals and is accredited by the Ministry of Health.

KeyReply’s platform leverages low-code and no-code tools to reduce AI development time by up to 90%, enabling faster implementation and scalability. Additionally, Kira includes a robust safety testing framework to ensure responsible AI use and compliance with healthcare standards.

Tailored to meet the unique needs of the healthcare sector, KeyReply supports key use cases like care navigation, patient education, appointment scheduling, and health program management. Fully integrated with EHR/EMR systems, the platform is customizable and data-driven, empowering healthcare providers to improve both operational efficiency and patient experience.

Key Features

• AI-Powered Virtual Assistant
  Automates patient interactions and streamlines workflows, reducing administrative workload. Kira provides personalized engagement through conversational AI, which is trained to understand and respond to patient inquiries efficiently.

• Multilingual & Omnichannel Support
  Engage patients in over 60 languages and dialects, using their preferred communication channel—whether it’s WhatsApp, SMS, voice, mobile apps, or web platforms. This ensures a seamless, accessible experience across diverse patient populations.

• Seamless EHR/EMR Integration
  Integrates effortlessly with existing healthcare systems such as EHR and EMR to enhance data management and ensure smooth communication between clinical teams and patients.

• Pre-Built Workflows & Low-Code Tools
  Deploy AI assistants faster with pre-built workflows and low/no-code tools, cutting development time by up to 90%. This empowers healthcare providers to focus on delivering care, rather than developing technology.

• Robust Safety Testing Framework
  KeyReply’s AI platform is built with a comprehensive safety framework to ensure responsible use. The platform undergoes rigorous testing to meet healthcare compliance standards, safeguarding patient data and ensuring an ethical AI deployment.

• Customizable Analytics & Reporting
  Gain deep insights into patient interactions and operational performance with KeyReply’s customizable analytics and reporting tools. These tools enable healthcare teams to make data-driven decisions, improving patient care and operational efficiency.

• 24/7 Support & Training Resources
  KeyReply offers continuous support and comprehensive training resources to ensure clients maximize the platform’s potential. Our dedicated customer service and training teams help healthcare providers fully leverage Kira’s capabilities.