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DiagPortal

Machinesense

DiagPortal

Machinesense

MachineSense Remote Management System

Diagnosis Portal (DiagPortal) from MachineSense

IoT diagnosis portal is a system/diagnosis log aggregation and analysis service for managed IoT Service from Machinesense. In a scalable IoT system following things can go severely wrong very frequently no matter how robust the IoT architecture is:
  • Wireless connectivity can go down
  • Sensor/Edge device may need power rebooting
  • Sensor and Edge may have incompatible build
  • Edge analytics need a special update for a couple of devices
  • You sold a sensor two years ago and now the customer is bringing it online (can happen in Industrial IoT)
  • JSON (or any other format) is not reaching the cloud (can be a connection or edge build issue)
  • Edge build is crashing
  • API is failing after a minor update in an edge
Any of these issues will be manifested as failure to deliver the alarm or necessary analytic service to the end customers. Machinesense diagnosis portal available from Azure Marketplace helps the support team of IoT service to automatically pinpoint the exact location of failure by analyzing the logs and data from servers/gateway and analytic services. From various case studies, it has been found, those who are using this Diagnosis portal can resolve a Ticket in IoT system within an hour as compared to other IoT support team who may need more than few days to respond to any bug in their IoT system.
    This is a great tool for the team who has to support a IoT deployment in large scale.