Maximise your customer satisfaction enabling the most professional service to your call center.
Mida Attendant Console is a 100% web-based solution that allows your operators to give your customers the best service possible, and provides you with real-time smart reporting systems.
- Easy to implement with 2-minutes quick set-up
- Support most legacy PBXs, easing migration to Teams
- Seamless mix of different terminals used by agents (Teams and/or Mida Attendant Console)
- Available both for Microsoft Teams and Skype for Business
- Fully integrated with corporate directory and Microsoft Active Directory
In addition to facilitate remote work with 100% web-based attendant console, it also:
- providesuser-friendly UI for reception operators
- is certified for visual impaired operators
- Gives full control from the console with mouse and keyboard shortcuts
Mida Solutions has different solutions to run Microsoft call center, with the freedom for customers to select a standalone solution like Attendant Console or Recorder or even opt for the full Mida Cloud Contact Center (Mida C3). To learn more about those solutions, visit our site midasolutions.com