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NEC I:Delight

NEC Corporation of America

NEC I:Delight

NEC Corporation of America

Digital ID management platform that enables touchless traveler verification for aviation services

NEC I:Delight revolutionizes the customer experience by streamlining your physical and digital identities into a trusted ecosystem, creating a unified experience. With contactless solutions that make touchpoints touchless, NEC I:Delight shapes personalized experiences that are safe and secure while being seamlessly enjoyable. 

The secure cloud native digital identity management platform provides a unified experience for a variety of aviation services using a unique Digital ID to transform the passenger journey from curb-to-pillow. Individuals who opt-in to the platform can access their Digital ID, travel information throughout the terminal and beyond, for services such as: baggage check, security verification, face pay, VIP lounge access, wayfinding and e-gate boarding, plus hotel check-in and more. 

Top 5 reasons to deploy the NEC I:Delight customer experience platform:

  • Efficiency enabled by processing passengers faster with fewer touches and interactions
  • Interoperability with existing technologies at airports, as well as iOS and Android apps
  • Scalability to expand capabilities, including beyond the airport to car rental and hotels
  • Privacy controlled by passengers who opt in and choose how their Digital IDs are used
  • Safety for travelers and employees alike, verifying identity with face masks in place
  • Uses top-rated biometrics from National Institute of Standards and Technology (NIST)

The platform uses a privacy-by-design approach and operates as an opt-in service. Users receive a completely transparent view of the services and associated benefits they sign up for. This transparency also extends to the opt-out process, which is as seamless as the opt-in process. Intuitive and hassle-free, the NEC I:Delight platform only engages users with the right message at the right time. 

Ready to deploy with plug-and-play integration and tailored to meet the needs of your customers’ journeys, NEC can scale our touchless technology for the greatest impact across diverse tasks, settings, and purposes. Our platform streamlines both physical and digital identities into an ecosystem to create a seamless, secure, and straightforward customer experience.

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