Azure Managed Services

Unlimited billing & subscription support Technical support for Azure services in composition of:

1. Coordinate with Microsoft in case of incidents arising due to failures or due to other causes where the involvement of Microsoft is required. Problem Management Incident Management Service Request Management
2. Service Delivery Management Third-level Escalation: Escalation of Azure related incidents and issues to the Microsoft Support. Operating System Support - IaaS VMs: (OS only) Consultations on installation, configuration and basic administration questions related to the recovery of the supported OS. Remote diagnostics of failures and restoration of operability. Monitoring Provide 9AM – 6PM monitoring of all the servers in the Azure environment Advisory services. Based on Microsoft and Alfa practices unlimited consultations on: resource deployment, migration and configuration Resource efficiency management: Preparation of reports on resource usage. Control over access to resource allocation. Resource quota management (based on the cost/volume ratio); Managing the allocation of resources between departments, projects, etc. Proactive Support This is scheduled maintenance service of periodically check on the system software to ensure that potential problems can be anticipated before it occurs. Change Management Lifecycle tracking and management of environment changes Assigned dedicated Technical Support Manager for the customer, which monitors the quality of all services Service delivery mode: 9AM – 6PM Response time: High: < 2 hour | Medium: < 4 hours | Low: < 8 hours Service provision language: English