Teleperformance Managed Services

We offer Managed Services that monitor and manage the customer’s cloud-based infrastructure on Microsoft Azure, following the methods of the Information Technology Infrastructure Library (ITIL®). MSP Plans:

1. Infrastructure Provisioning and Management on Microsoft Azure: • Deploying and configuring virtual machines, storage, and networking resources. • Managing resource scaling, load balancing, and auto-scaling.
2. Monitoring and Performance Management on Microsoft Azure: • Monitoring resource utilization, performance metrics, and health status. • Identifying and resolving performance bottlenecks and issues. • Setting up alerts and notifications for critical events.
3. Security Management on Microsoft Azure: • Implementing and managing security groups, firewalls, and access controls. • Monitoring security threats and vulnerabilities. • Managing encryption and key management for data protection.
4. Patch and Update Management on Microsoft Azure: • Applying operating system and software patches and updates. • Ensuring system and application software remain up-to-date and secure.
5. Backup and Disaster Recovery on Microsoft Azure: • Configuring and managing backup solutions for data and configurations. • Testing and validating disaster recovery processes and plans.
6. Automation and Scripting on Microsoft Azure: • Developing and maintaining automation scripts for routine tasks using native tools. • Out-of-the-box scripting for scheduled inventory, reports, and dashboards.
7. Identity and Access Management (IAM) on Microsoft Azure: • Managing user access permissions and roles. • Enforcing the least privilege principles to control access to resources.
8. Troubleshooting and Incident Management: • Investigating and resolving system and application issues. • Providing a timely response to incidents and service disruptions.
9. Cost Optimization: • Monitoring and optimizing Microsoft Azure spending. • Identifying opportunities for cost savings through resource optimization.
10. Logging and Monitoring: • Setting up and managing logging and monitoring solutions. • Collecting and analyzing logs to troubleshoot issues and ensure compliance.
11. Compliance and Governance: • Implementing and enforcing governance policies and compliance standards. • Assisting with audits and regulatory requirements.
12. Collaboration with Development Teams: • Collaborating with development teams to ensure smooth deployment and operations. • Supporting DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines.
13. Documentation and Knowledge Management: • Maintaining documentation for configurations, processes, and procedures. • Sharing knowledge and best practices with the organization's teams.
14. Capacity Planning and Resource Optimization: • Analyzing usage patterns and planning for resource scaling. • Recommending resource adjustments to optimize performance and costs.
15. Vendor Management: • Interacting with cloud service providers for support and issue resolution. • Staying updated on new Microsoft Azure services and features.