Vinci360° for Customer Engagement Analytics
Vinci360° is a social media and online content aggregation platform. It helps users - companies, individuals, brands, etc..., to undertake the following
- Social Listening & Analysis.
- Customer Satisfaction.
- Customer Value Assessment.
Clients get detailed information about their customers interaction/activity on the various social media platforms, which can then be used to analyze and capture insights regarding
- Shopping experiences.
- Customer expectations.
- Feedback/complaints, suggestions, and recommendations.
- Future business opportunities/course of action/course-correction.
In effect, Vinci360° equips clients with the right information for business decision-making.