Conversational Agent Fast Start: 2-week PoC


Customer demand for faster response times and deeper connections from businesses is increasing. Conversational agents can meet this demand.

Insight will help you create a roadmap to build, test and launch a conversational agent. With deep expertise leveraging the Microsoft® Bot Framework, we’ll help you learn how a chatbot will affect your business, how to craft a unique customer experience and how to reconcile new technologies with your current environment. This Fast Start takes you through a number of activities and deliverables, including:

  • A detailed implementation plan
  • A fully-functioning chatbot automating at least one process through natural language
  • Guidance for development teams to create additional automated interactions

To ensure you receive the greatest value from this Fast Start, you will need:

  • A subscription to Microsoft Azure®
  • A list of possible scenarios that could benefit from an intelligent bot


  • Review and analyze existing environments to identify pain points.
  • Capture requirements for five high-priority scenarios that could benefits from a chatbot.
  • Select one documented scenario for implementation in the Proof of Concept (PoC).
  • Implement the chosen scenario in a PoC manner using: Azure® App Service, Microsoft® Cognitive Services, Azure Bot Service, Microsoft Teams™, and Skype® for Business
  • Demonstrate the implementation to the project team during a one-hour session.
  • Provide a high-level project plan and rough order of magnitude for getting the PoC bot to production.


  • Requirements documentation for the five highest-priority scenarios
  • Development environment setup
  • Bot that implements one scenario identified in requirements discussion
  • Architecture documentation
  • Demo
  • Implementation plan and estimate for long-term efforts