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ALVAO Asset Management, Service Desk

Fully ITIL-compliant solution. ALVAO ITSM Tool on Microsoft platform
ALVAO has been successfully certified as ITIL Process Compliant GOLD Level through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility with 6 ITIL processes. Complex SW licensing and user licensing solution Microsoft integration with Outlook (Outlook Add-in) Native support for Microsoft Active Directory Microsoft Single Sign-On Microsoft Exchange server integration Intuitive interface with functionalities similar to working with emails Automatic change history for hardware and software Auto-generated computer names Software Asset Management Assistant Barcode reader manager Agentless HW and SW detection Microsoft System Center Configuration Manager connector HW/SW Usage Monitoring Configuration Management Mobile Inventory for barcode readers Fully ITIL-compliant (6 processess certified) Simple request entry Automated notifications of idle times Local applications and web interface Full multi-lingual environment Employee management Service Catalogue overview ISO 20000 Reporting Automatic account creation in Active Directory Attendance