If you are a customer-focused company looking to offer a personalized and outstanding experience, the Virtual Concierge is just that. A solution designed and developed specifically to make your business guests feel that they are personally assisted at every stage of their journey, providing them with an unbeatable engagement.
It uses Generative AI and it is directly connected to the hotel PMS.

Before the stay

Guests can easily access comprehensive information about all available facilities, services, and promotions, ensuring they are well-informed and excited about their stay. Additionally, the platform allows guests to make special requests and complete a pre check-in, streamlining the arrival process and enhancing their overall experience. This proactive engagement not only builds anticipation but also fosters a sense of personalized service and convenience.

During the stay

Your clients will be able to conveniently order room service, book restaurant reservations, and schedule spa treatments, all through a user-friendly platform. Personalized promotions delivered via push notifications keep guests informed about exclusive offers. Maintaining continuous communication with guests and receiving real-time ratings on the services they use ensuresa deeper connection and loyalty.

After the stay

Your business can maintain strong guest engagement even after their stay. By keeping them informed of the latest offers and promotions through personalized communications, you can ensure they remain top-of-mind, encouraging them to repeat visits. By delivering relevant and enticing updates, hotels can create a lasting impression, positioning themselves as the preferred choice for future stays.

Anytime, Anywhere

The mobile phone is the one thing that most guests carry with them no matter where they are. And with it, they will also carry the Virtual Concierge.

Guests can access information, make in-room purchases or reserve a restaurant or SPA treatment using your own mobile phone. It also works with Voice activated devices such as Amazon Echo or Google Nest to deliver a truly stand-out service to your guests.