https://store-images.s-microsoft.com/image/apps.25955.2e8f4763-76d9-429c-9f93-9853240972d6.160ff65f-5614-49e9-907d-cadfc51900f9.87f45cad-fe58-4b89-989a-85ff97c0542d

Exotel Enterprise Contact Center

Exotel

Exotel Enterprise Contact Center

Exotel

AI-first solution offering granular control, top-tier security and flexible deployment models

AI-First Omnichannel Cloud Contact Center for Enterprises

Tailored for large-scale enterprises looking for an AI-powered, omnichannel cloud contact center. It's the perfect solution for businesses seeking a combination of high performance, scalability, and innovative technology in their customer communication processes.

Highlights:

Advanced AI Capabilities: Utilize AI-powered bots for efficient query handling, allowing agents to focus on more complex customer conversations
High Scalability: Manage large-scale operations with up to 20,000 users
Robust Compliance and Reliability: Built on a solid foundation, the software ensures consistent performance, scalability, and adherence to regulatory standards.
Omnichannel Support: Support across webchat, mobile chat, SMS, WhatsApp, and more, with predefined templates for quick support setup.

What you get with our Enterprise Contact Center Solution?

Optimized Customer Engagement: Skill Level Based Routing ensures customers are connected with the most qualified agents, enhancing resolution quality and satisfaction.
Customer Convenience: Virtual Queue reduces wait times and improves the overall call experience by allowing customers to receive callbacks at their convenience.
Data Privacy: User Access Management provides robust control over data access, ensuring privacy and compliance.
Increased Agent Productivity: Dialer Plus & Intelligence Capabilities empower agents with advanced tools to manage calls more effectively and efficiently.
Peak Performance: Granular Fine Tuning allows for ultimate optimization of operations, ensuring peak performance tailored to specific needs.
Engaging Visual Support: Video APIs & SDKs enable real-time visual assistance, offering a more engaging and effective support experience.
Comprehensive Quality Monitoring: Video Reports, Recordings, QA, and Scoring ensure high-quality conversations and continual improvement.
Increased Efficiency: Blending capability allows for seamless integration of inbound and outbound communication, enhancing operational efficiency.
Brand Alignment: Brand Consistency through White Labeling ensures every customer interaction is in line with your brand identity, enhancing recognition and trust.
https://store-images.s-microsoft.com/image/apps.4185.2e8f4763-76d9-429c-9f93-9853240972d6.160ff65f-5614-49e9-907d-cadfc51900f9.f71236ce-3e23-4063-aa96-9f41224c3c60
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/staticstorage/8165fe0/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.4128.2e8f4763-76d9-429c-9f93-9853240972d6.160ff65f-5614-49e9-907d-cadfc51900f9.3c748cf1-5127-46f8-bf7a-91020d4342a3
https://store-images.s-microsoft.com/image/apps.24390.2e8f4763-76d9-429c-9f93-9853240972d6.160ff65f-5614-49e9-907d-cadfc51900f9.d97f9cd3-4932-4e83-8996-18a241b9ec84
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