If your goal is to automate case escalation from Salesforce to Azure DevOps (ADO), Quantum Whisper is for you. Our customers effortlessly escalate cases, be it issues, bugs, or feature requests, via a seamless, bi-directional, and real-time Azure DevOps integration.

Business Scenario & Goal

Eliminate black hole between support and development. No more copy & paste or data re-entry! The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search your Azure DevOps, link cases to existing work items or "send cases" where a new work item is automatically created. Once development advances or completes work, Salesforce cases are synchronized with key (and configurable) ADO work item information --- complete with update notifications and more!

Integration Highlights

Automatically Create Work Items - Based on case field values, automatically create new work items --- in the right projects! Supports custom and native fields and any work item type.
View Development Status in Salesforce - Once an Azure DevOps work item is created, support teams can view work item status and any other field (configurable) --- all within cases. You never have to leave Salesforce to drill down!
Search & Link to Azure Devops from Salesforce - Nobody likes duplicates! Before sending to development and creating a new Azure DevOps work item, search for similar items first. If it's a match, link the case and voila!
Packaged and Purpose Built Integration - We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper than anyone else.
Integrate Any Object - We support all standard and custom objects. Want to escalate cases? No problem. Want to share project details with engineering? No problem.
Enterprise Ready - Supports multiple developer systems at once, hybrid environments, SSO, and advanced security and compliance.

Getting Starting - Best Approach

Watch 2 minute demo (confirm solution fit)
Browse Salesforce/Azure DevOps integration overview (learn more)
Sign-up for a live demo (opportunity to take a deeper dive and address Q&A)
Sign-up for a free trial/PoC
Integration bliss!

Salesforce & Azure DevOps Integration ConnectorQuantum Whisper

Salesforce & Azure DevOps Integration Connector

Quantum Whisper

Salesforce & Azure DevOps Integration Connector

Quantum Whisper

Salesforce & Azure DevOps Integration Connector
Quantum Whisper