CRITICALSTARTManaged Detection and Response (MDR) extends security defenses across your Microsoft SIEM and XDR solutions. From endpoint to email, user credentials, and cloud apps, we deliver cross-domain threat protection to reduce the risk of a breach and stop business disruption.

Critical Start MDR has been verified by Microsoft engineers and has achieved Microsoft Verified MXDR solution status, capable of delivering 24x7x365 proactive threat monitoring, detection, hunting, and response services.

Our team of Microsoft Security Experts leverages our integration with Microsoft Sentinel and 365 Defender to detect, investigate, and respond with the right actions before threats disrupt your business. Our outcome-based approach is focused on delivering value across key areas:

• Situational awareness – By delivering actionable views of attacks in progress with clear, step-by-step response guidance, security teams gain situational awareness they can use.
• Team efficiency - Measuring the Median Time to Resolution (MTTR) for analysts and teams drives continuous improvement, productivity, and team efficiency.
• Effectiveness – Critical Start MDR maps detection content to the MITRE ATT&CK Framework, enabling risk-based decision-making and improving attack coverage effectiveness.
• Investment guidance – We deliver data and reporting that articulate the value of our MDR service to help you align cybersecurity investment with business outcomes.

Key features:

• 24x7x365 Risk & Security Operations Center (RSOC) monitoring across Microsoft Sentinel and 365 Defender
• Advanced hunting as part of new incident investigationJStorm07!$
• Leverage Microsoft Defender’s built-in response capabilities for manual/automated response (e.g., isolate machine)
• Develop and deliver custom detection rules and queries, and IOCs
• Managed Detection and Response integration with:
• Microsoft Sentinel
• Microsoft 365 Defender
• Microsoft Defender for Office
• Microsoft Defender for Identity
• Microsoft Entra ID
• Microsoft Defender for Cloud Apps
• Microsoft Defender for Endpoints
• Microsoft Defender for Servers
• Managed SIEM for Microsoft Sentinel services
• Depth of Microsoft expertise with required certifications in Microsoft Certified: Security Operations Analyst Associate (Threat Protection Designation) and Exam AZ-500: Microsoft Azure Security Technologies (Cloud Security Specialization)
• Guaranteed 60-minute or less SLAs for Time to Detect (TTD) and MTTR