Deploying Controlware Managed Service will allow you to extend your IT team, to cover additional operational hours, expand your expertise with Microsoft certified engineers and improve your IT processes to support demanding business SLA. In addition to on-going support, Controlware will provide periodic assessment reports to identify opportunities to optimize costs, improve security and high availability of your infrastructure. Infrastructure * 24/7 incident management support and escalation channel to Microsoft helpdesk * Self-service infrastructure provisioning management (governance and compliance) * Kubernetes management Cost * Monitoring/Alerting & Optimization * Cost Center Allocation * Reporting & Dashboarding Security * Quarterly vulnerability assessment * Patching & AV updates * Threat monitoring and remediation Business continuity * Backup infrastructure management * Disaster recovery execution