Introduction

As users move more of their business communication to Microsoft Teams, it makes less sense to maintain a separate phone system for handling regular calls. When adding Ctelo Voice Standard licenses to your Teams users, you no longer have to rely on your mobile operator's business phone solution. The Ctelo Voice cloud telephony platform adds phone calls to the Microsoft Teams experience, allowing users to handle calls from within a familiar environment. Administration of telephony is handled within your company’s Teams administration environment.

Call handling is easy for all users in Microsoft Teams, and everyone can assist callers collaboratively, taking the caller and employee experience to the next level.

The admin interface is native Microsoft Teams functionality, and makes the administration of all calling features easy for those maintaining the solution. No additional app is needed and all information is stored in the company Microsoft 365 environment.

Ctelo Voice is a global cloud service available in the majority of countries around the world. Telecom regulations in some countries might be strict when it comes to connecting phone numbers to a service outside their boarders, but also these countries can be added to the Teams Phone experience with the Ctelo Office Connect service.

Users will need a Microsoft Teams Phone Standard License (included in A5/E5), a Ctelo Voice Standard License and a telecom agreement for fixed numbers.

Onboarding is done at a fixed fee of EUR 695 per location. Invoicing of the onboarding fee and any additional consulting is handled directly by the executing party.