• Delivery of patches – in-band (monthly) and out-of-band including Zero day, in line with Change management processes.
• Delivery of firmware updates across managed components. Major version firmware releases are excluded.
• Review and assess security recommendations and complete remediation to improve overall security
• Proactive Maintenance
• Draw preventative maintenance plans via outputs from PIR, Service Improvement Plans and Monitoring events.
• Execute “maintenance plan” for all categories of maintenance services
• Ongoing assessment of user experience analytics (Citrix DaaS only) to improve productivity and satisfaction in your organization.
• Maintain up to 5 open recommendations for optimizing environment
• Proactively Implement remediation items (where additional licenses or service enablement is required, this is conducted as a project)
• Start-up and shut-down the systems configuration, management & monitoring system according to defined schedules or upon approved Change Management request
• Provide proactive recommendations prior to license or certificate expiry (including an assessment of implications); and / or license breaches (e.g., excess users).
• Contribute to Availability Management, Capacity Management and Cost Optimisation processes (where applicable)

Key Benefits: