Manage, automate, analyze and operate a Microsoft Teams solution with Enterprise Voice

VOSS provides end-to-end management of Microsoft Teams, UC and collaboration solutions, and enterprise voice, allowing organizations to take control of their UC and collaboration estate. Businesses depend on Microsoft Teams and Microsoft Teams runs better with VOSS management solutions. VOSS eradicates traditional aspects of manual task administration, disparate portals, non-integrated systems, duplicated data, and the need for highly skilled technical staff, and replaces these with a core set of tools and capabilities that can be accessed through a single, intuitive control panel.

RELIABILITY

Measure the service in real-time, identify trouble spots and rapidly resolve issues, with an element of self-healing to deliver a utility style service to users. Users work without a break and so should the service – with good quality audio, limited dropped calls, and instantaneous video.

ON DEMAND

Customers expect a complete self-service experience, from order through delivery through to day-to-day service management. Self-service requests are placed via an intuitive and non-technical portal with suitable security controls in place.

MANAGING ENTERPISE VOICE - TEAMS CALLING

Having deployed Microsoft Teams internally, organizations are eager to expand and connect to external parties – making and receiving calls to the public telephone network. This enables an organization to keep its numbers, has suitable call and dial plan controls, makes use of the native Microsoft Teams client (to encourage usage), and allows on-net calling with existing systems.

DASHBOARDS AND REPORTING

To gain actionable insights into the adoption, usage, performance, and user experience across the public cloud service (Microsoft Teams), on premise applications, and additional systems, the solution provides facilities such as telephony break-out, call recording, contact center and conferencing.

MIGRATION - GETTING TO MICROSOFT TEAMS

Many organizations have already invested in existing systems, so migrating users over to Microsoft Teams - over a period of time, whilst keeping users connected - requires the right planning and tools.