IBM® Sterling Order Management helps you to deliver a seamless order management experience across all channels. With Sterling Order Management, you can enhance cross-channel efficiencies, and improve and streamline complex product order management and fulfillment operations across your commerce systems.

Brands with omnichannel fulfillment options can generate up to 30% more revenue by reducing lost sales while still building customer advocacy. Sterling Order Management makes it possible for you to eliminate barriers to global inventory visibility and offer your customers omnichannel fulfillment options. These options allow your customers to buy anywhere, pick up anywhere, and return anywhere. Whether your customers are in store, on the web, or on a mobile device, they can seamlessly traverse channels throughout all phases of the order lifecycle.

Business users can streamline the order management process by using a single view of orders and inventory across the entire fulfillment network. Organizations can order and receive from any channel, get a committed fulfillment promise, and track the order status.

The various modules and key features of Sterling Order Management Software allow enterprises to track and manage orders from inception to delivery and after sales servicing and scheduling including order capture, inventory management, order fulfillment, returns and repair processes by providing real-time visibility into orders from all channels.