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IT Service Management Connector

Microsoft
Allows you to connect Azure with ITSM products.
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IT Service Management Connector

Microsoft

Allows you to connect Azure with ITSM products.

The IT Service Management Connector Solution enables you to provide faster resolution of incidents by bringing service desk and monitoring data together. It provides a bi-directional connection between Azure and supported ITSM tools : ServiceNow, System Center Service Manager, Provance and Cherwell.

With this solution you can:

• Create an incident (or event/alert) in your service desk solution based on alerts from Azure (activity log alerts and near real-time metric alerts in Azure Monitor and Azure Log Analytics alerts) or log records in Azure Log Analytics.

• Sync incident data from your service desk solution with Azure Log Analytics and correlate with relevant log data

• Sync change request data from your service desk with Azure Log Analytics and correlate the change request data with Change Tracking solution of Operations Management Suite

• See your service desk incidents against affected resources in Service Map solution of Azure Log Analytics

After installing the solution, you will need to create a connection that links to your ITSM tool.

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