With your log data (performance counters, configuration changes, updates, etc.) and help desk data (incidents, change requests, etc.) in one place, you can quickly troubleshoot issues and provide faster resolutions. The IT Service Management Connector Solution enables you to do that by providing a bi-directional connection with ITSM tool of your choice � ServiceNow, System Center Service Manager, Provance and Cherwell.
With this solution you can:
• Create an incident in your service desk solution based on alerts from Azure (activity log alerts and near real-time metric alerts in Azure Monitor and Azure Log Analytics alerts) or log records in Azure Log Analytics
• Read an incident from your service desk solution and correlate with relevant log data in Log Analytics workspace
• Read the change request items from your service desk and correlate the change request data with Change Tracking solution of Operations Management Suite
• See your service desk incidents against affected resources in Service Map solution of Operations Management Suite