IT Service Management Connector

The IT Service Management Connector Solution enables you to provide faster resolution of incidents by bringing service desk and monitoring data together. It provides a bi-directional connection between Azure and supported ITSM tools : ServiceNow, System Center Service Manager, Provance and Cherwell.

With this solution you can:

• Create an incident (or event/alert) in your service desk solution based on alerts from Azure (activity log alerts and near real-time metric alerts in Azure Monitor and Azure Log Analytics alerts) or log records in Azure Log Analytics.

• Sync incident data from your service desk solution with Azure Log Analytics and correlate with relevant log data

• Sync change request data from your service desk with Azure Log Analytics and correlate the change request data with Change Tracking solution of Operations Management Suite

• See your service desk incidents against affected resources in Service Map solution of Azure Log Analytics

After installing the solution, you will need to create a connection that links to your ITSM tool.