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Genesys Engage cloud Email

Genesys

Genesys Engage cloud Email

Genesys

Genesys Engage cloud Email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

By default, Genesys Engage cloud Email works with Azure AD. To get started, sign up for Genesys Engage cloud Email using an account in your instance of Azure AD.

* Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with Genesys Engage cloud Email out of the box. Users sign in using their organizational accounts hosted in Active Directory.

* Easy Configuration - Azure Active Directory provides a simple step-by-step user interface for connecting Genesys Engage cloud Email to Azure AD.