Zammad is a ticket system that provides tools to build strong customer relationships. Employees and agents can conveniently track tickets and get an overview of their performance. It supports multi-channel communication across phone, email and social media.

The software is customizable and allows the creation of fields specific to businesses, tickets, and organizations. It's a UI is available in several languages for multilingual support. With the full-text search functionality, it is easy to search for tickets and their attachments.

This readymade Zammad solution on Debian 10 offered by Apps4Rent takes away all the complexities in integration to Azure. All you need to do is just download the custom-built image and you are ready to go.

Key features available in Zammad

• Auditable ticket history.
• Escalation management.
• Customizable UI.
• Multi-modal communication.
• Real-time editing and reporting.
• Multitasking capabilities.
• Single sign-on.
• Platform security.

Note: Replace hostname with your own domain name with sudo nano /etc/nginx/sites-enabled/zammad.conf and restart nginx Service

Disclaimer: Apps4Rent does not offer commercial licenses of any of the products mentioned above. The products come with open source licenses. 

Default ports: 

• SSH: 22
• HTTP: 80
• HTTPS: 443