NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.

NiCE Cognigy’s AI Agents Supercharge Your Customer Service

Industry-specific pre-trained AI Agents
Multilingual call and chat support (100+ languages)
Seamless integration with existing enterprise systems
Leverages memory and context for hyper-personalized interactions
Absorbs enterprise knowledge to accurately answer any customer query
Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

30% CSAT improvement
70% AHT reduction
99.5% Faster response time
99% Routing accuracy

Accelerate time-to-value with our turnkey solutions for your industry

Natural, humanlike voice and dialogues
30+ channel connectors (phone & digital messaging)
Plug-and-play contact center connectivity
Multi-model LLM orchestration
Low-code graphical editor
100+ prebuilt backend and third-party integrations
Award-winning NLU 100+ languages
Available as SaaS or on-premises
Built-in conversational analytics
AI Ops Center & Business Dashboard
SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

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NiCE Cognigy Americas

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NiCE Cognigy Americas

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NiCE Cognigy Americas
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