CFront Assistant is a Low-Code Conversational AI platform that enables the creation of speech and text-based digital bots to automate customer-side interactions and interprocess automation. CFront Assistant helps organizations automate internal workflows and task processing (Robotic Process Automation) by leveraging natural language processing and understanding. Ideal for business users and citizen developers to build and manage virtual bots and process workflows with little training. CFront Assistant accelerates development and provides the platform for expanding the engagement of human and information resources.

With CFront Assistant, users take advantage of the following:

• Control operational costs by automating repetitive customer queries, scaling business processes and agent resources without increasing headcount
• Meet stringent data security and compliance requirements
• Reveal interaction insights and journey analytics to identify behavior shifts
• Improve agent utilization and increase productivity by enabling agents to perform higher-value tasks
• Manage demand fluctuations by modifying self-service automation without having to engage software engineers
• Reduce callbacks and queue waiting times with automation and escalation to agents
• Increase customer satisfaction by providing consistent and accurate self-service interactions with natural language
• Resolve customer cases faster by automating manual and time-consuming tasks delivering a consistent omnichannel experience.
• Extend service schedules to always-on