storm® Teams integration enables users to transfer phone calls to back-office subject matter experts on Teams who are best placed to advise customers. The process works equally effectively in the opposite direction, to create one unified environment for employees to communicate externally and internally.

All external calls in one simple interface

Users can dial external numbers directly through Teams via a SIP trunk, an affordable and easy to-use mechanism to make calls.

Work collaboratively, across any software

Front-office users can transfer contact center calls on storm to back-office subject matter experts who use Teams, and vice versa.

Stay in control of all communications

Integrations with storm VIEW and RECORDER enable end-to-end reporting and recording across Teams.