Seamly enables the integration of key systems for organizations that deliver customer service at scale to prevent fragmented customer journeys.

Exchange conversational information quickly and securely between chatbot, voicebot, livechat, back-end, CRM, feedback systems and others. This ensures that digital conversations become more customer centric, faster, smarter, and cost-effective. Customers only need to ask their question once, can communicate on the channel of choice, in their preferred language, and immediately settle matters by themselves by utilizing our integrations with backend systems. If necessary, we provide a smart handover to an agent that includes summarized transcripts.

Seamly is flexible and can be deployed across all your channels. This can be via web, your app or integrated into a customer portal. We provide a best-in-class interface but also allow you to build your own.

Our integration platform is able to enrich your current systems with optional features such as:

We offer integrations with the leading platforms in conversational technologies such as Salesforce, Genesys, Parley, Avaya, Spotler, Hubspot, Zendesk, CM.com, Inbenta, DeepL, Microsoft, LivePerson, Quandago, Mopinion and more. We can develop new integrations upon request within 4-6 weeks.

We continue to build new integrations. Contact us if you don’t find your system.