Do you have a holistic and unified view of your customer experience? Do you rely on surveys for customer feedback? Critical customer data is found in unstructured feedback from interactions including phone calls, chats, messages, emails and online media. Mining actionable insights from customer data is only possible with AI-NLP: advanced context aware unstructured text analytics.
CIM, powered by Datanomers' advanced NLP fuels your contact center with Omni-channel conversation analytics to empower you with proactive insights so you can prevent customer attrition, up-sell/cross-sell and keep your customers happy. CIM is an AI platform that understands your customers attitude while they are conversing with your customer support personnel via chat, email or voice. CIM detects and provides you with insights into what is utmost (uppermost) on their mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?