https://store-images.s-microsoft.com/image/apps.18579.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.71677daf-e163-48f2-b919-86f3dcc32c99

RISE

CX Unicorn

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RISE

CX Unicorn

Video banking and virtual customer support

RISE is a solution designed especially for the Customer Relationship Management & Contact Centre Teams to simplify customer handling and improve customer experience by providing users with a wider range of managed touch points to access the organization.


Features :

•Separate queue for customers with special needs
•Support quality recorded by system
•Customer accesses call through browser, agent through Teams
•Call insights captured on dashboard for each agent


Challenges addressed by RISE

•It ensures availability and full utilization of all agents available to address client queries
•It offers advanced analytics based on customer feedback in a quantifiable manner
•Customer Service agents support quality and responsiveness can be tracked using graphs in the analytics dashboard
https://store-images.s-microsoft.com/image/apps.50195.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.17460994-c151-4874-aad5-394527bfda27
https://store-images.s-microsoft.com/image/apps.50195.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.17460994-c151-4874-aad5-394527bfda27