With Gen AI at its core, Contakt offers cutting-edge features to meet the demands of enterprise scale.

Our Features in Detail:

Contakt’s Gen AI-powered features are purpose-built for the modern enterprise to reimagine customer experience, allowing them to amplify customer acquisition, drive better retention, and win customer loyalty.

1. Streamline Support with Full-Fledged Gen AI Assistant

• Use all your unstructured data to build a fully-functional AI Assistant in virtually no time, and activate self-serve support for customers.

• Offer conversational sales advisory, mimicking a virtual human sales assistant, and engage customers with personalized product recommendations and out-of-scope query handling for superior shopping experiences.

• Provide dynamic responses to diverse customer queries, and significantly reduce instances of bot breaks while enhancing conversational experience for customers.

2. Augment Agent Capabilities with Agent Co-pilot

• Empower agents with real-time AI-powered chat summaries and response suggestions to reduce query handling time and enhance customer satisfaction (CSAT)

• Ensure compliance with service-level agreement (SLA) with real-time monitoring, automated alerts, and adaptable SLA configurations for higher efficiency.

• Facilitate seamless collaboration between agents and expedite ticket resolution with unified agent workspace to reduce first-response time, and make sure customers feel heard.

3. Track KPIs and Leverage AI Recommendations for Maximum Efficiency

• Glean actionable insights into bot and agent performance, and optimize customer experience using AI recommendations.

• Use custom conversation funnels to track bot effectiveness by monitoring completion rates, drop-off points, and more.

• Analyze trends and optimize staff levels to ensure timely resolution and reduced customer wait times.

Pioneers in AI-Powered Innovation

Our 10+ years of expertise in pioneering AI-powered innovation allows us to understand the unique enterprise requirements and craft bespoke solutions that deliver meaningful and measurable business impact. Whether you have questions around Gen AI consulting, solution development, and implementation - our product experts are here to help.

Fuelling Growth with Gen AI

Our powerful Gen AI capabilities serve as the cornerstone for enterprises to transform customer experience. With a powerful integration ecosystem, ability to handle scale, and the highest standards of security, we provide enterprises with an end-to-end solution that boosts customer satisfaction and fuels rapid growth.