https://store-images.s-microsoft.com/image/apps.2234.e69bf83f-3982-490e-b94e-98006e8eb199.047945c5-3d94-4f47-b99e-a53672f36921.c636755f-e989-4145-9c46-fc03d0260be7

Helpy Pro

Helpy.io
Safeguard your customer support data without compromising on providing heroic customer support
https://store-images.s-microsoft.com/image/apps.29290.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.e55c942e-0c20-4a4d-ae2a-68440973d55e
https://store-images.s-microsoft.com/image/apps.29290.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.e55c942e-0c20-4a4d-ae2a-68440973d55e
https://store-images.s-microsoft.com/image/apps.14291.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.d6fb8a31-878c-4bab-b2ff-7c85326c3615
https://store-images.s-microsoft.com/image/apps.63160.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.9b4cd51b-c3de-4e7a-a294-3cfc4d68479d
https://store-images.s-microsoft.com/image/apps.61071.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.0118b1f3-31cc-452b-831a-f0cfd5215cb0

Helpy Pro

Helpy.io

Safeguard your customer support data without compromising on providing heroic customer support

Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Customer Support Features

  • Stay organized with ticketing that includes custom views, queues and SLAs
  • Gain operational efficiencies with auto-assignment, real time notifications, and automations
  • Provide a customizable customer help center and knowledge base that can be open or password protected
  • Collaborate with team groups, tagging, @mentions and followers
  • Advanced reporting to help you optimize your content and operations
  • A full API for building deep integrations into your existing application stack
  • Support for 20+ languages

Security, Privacy and Compliance

  • Compliance features to manage customer right to deletion requests for GDPR, CCPA, WPA, etc.
  • An open source codebase that you can review and contribute to
  • Host on any public or private cloud, even on premise in your own datacenter
  • Keep control of and maintain ownership of your data at all times
  • Avoid compliance chain hell with no third party dependencies
  • Rest assured no one is “looking over your shoulder”
  • Set and follow internal data retention policies, including backups
https://store-images.s-microsoft.com/image/apps.29290.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.e55c942e-0c20-4a4d-ae2a-68440973d55e
https://store-images.s-microsoft.com/image/apps.29290.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.e55c942e-0c20-4a4d-ae2a-68440973d55e
https://store-images.s-microsoft.com/image/apps.14291.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.d6fb8a31-878c-4bab-b2ff-7c85326c3615
https://store-images.s-microsoft.com/image/apps.63160.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.9b4cd51b-c3de-4e7a-a294-3cfc4d68479d
https://store-images.s-microsoft.com/image/apps.61071.e69bf83f-3982-490e-b94e-98006e8eb199.8e9776c5-ffa1-44cb-88d2-d3e3a625bae6.0118b1f3-31cc-452b-831a-f0cfd5215cb0