Helvia.ai Agent Platform empowers organizations to rapidly design, deploy, and monitor AI-powered conversational agents at scale, without the need for specialized coding or deep AI knowledge. Built with enterprise-grade security and best-in-class integration, Helvia.ai enables everyone to build with AI and drive impactful automation across a wide range of channels and business scenarios.

Key Features

Helvia.ai Agent Platform is organized into three main functional spaces: Agent Designer, Observatory, and Workspace Configuration.

Agent Designer

Design, Integrate, and Deploy AI Agents Faster Create, customize, and deliver powerful agents for every business need with intuitive no-code and low-code tools.

• No-code/low-code editors for rapid agent creation and customization
• Flexible integration with CRMs, ticketing systems, and internal APIs
• Combine Generative AI question-answering with workflow-based dialogues and actions
• Instantly connect and process data from KBs, databases, PDFs, and more
• Multi-language support with automatic detection and translation-friendly authoring
• Ready-to-use deployment across websites, mobile apps, and messaging channels (Teams, Slack, WhatsApp, etc.)
• Escalation flows to live human agents across any support platform, with context-aware routing

Agent Observatory

Monitor, Analyze, and Optimize Performance Gain complete visibility and actionable insights on all conversations and agent operations.

• Advanced conversation detail and filtering, including full chat histories and sentiment analysis
• AI-powered business insights: automated topic modeling, tagging, categorization, and compliance flagging
• Real-time and customizable analytics dashboards with out-of-the-box and custom reporting
• Automated content and model evaluation (including proprietary RAG/LLM testing and optimization)
• Built-in testing suite with instant chat unit testing and performance metrics

Administration

Enterprise Security, Control, and Flexibility

• Single Sign-On (SSO) with Microsoft and Google

• Fine-grained Role-Based Access Control (RBAC) for user and group management

• Detailed audit logs, scheduled backups, and automated uptime monitoring

• Centralized media library and integration APIs
• Custom configurations for workspaces, integration endpoints, and tenant management

AI Excellence Highlights

• LLM-agnostic: seamlessly connect to leading Large Language Models (Azure OpenAI, OpenAI, Google Gemini, Anthropic, Hugging Face, Meta Llama, IBM watsonx, and more)
• Built-in proprietary RAG+C pipeline for premium-quality, context-aware question answering
• Full transparency and control of models and parameters via no-code configuration
• RAG Buddy technology for token optimization (caching, auto model-switch between LLMs/SLMs, and automated evaluation)
• Automated evaluation of generative responses using the innovative GRACE method for quality assurance
• Ability to connect your own RAG systems for total control over data and models
• Secure, reference-backed answers with citation, context handling, and real-time query rewriting

Sample Use Cases

• Customer Service Automation: scalable agent support with instant response, 24/7 availability, and seamless escalation to human agents
• IT & HR Helpdesk: automated triage, ticketing, and knowledge base integration for employees
• Banking, Insurance & Finance: secure, compliant customer engagement, transactional support, and intelligent workflow automation
• E-commerce & Retail: product recommendations, order status, Q&A, and proactive customer engagement
• Healthcare & Public Sector: information delivery, appointment scheduling, and regulatory-compliant virtual assistants
• Internal Process Automation: integration with CRM, ERP, and ticketing for streamlined business operations
• Multi-lingual Support: consistent, high-quality experiences across global audiences and languages

Get started and empower your business with Helvia.ai—Enabling everyone to build with AI.

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