In today’s connected and digitized world, majority of the ERP business interactions are disconnected and requires manual interventions. This takes time and effort and often include multiple parties. With Microsoft TEAMS quickly becoming a preferred channel of collaboration between multiple parties and over the last several months, it is imperative that more innovation should be done with Microsoft TEAMS at the core of the solution.  

Our approach brings in MS TEAMS into the fold of overall conversation platform strategy by building additional channel of communication through MS TEAMS while continuing with other communication channels through WEB, Desktop, Voice, Social media etc. Enterprise Users, partners can now communicate in real time with the backend ERP and non ERP systems alike just like any other user does on web/social media. The approach not only provides an enhanced user-experience, but it also provides real time, most up-to-date information to the user without having to wait on anyone

Business Challenges:

• Tedious manual Collaboration
• Tedious for analysts to find the right information
• Multiple emails/ communication exchange between analyst and user to get the right set of update

Solution Overview:

• Integrated Conversation and Business Process execution enabled through Microsoft TEAMS
• Enhanced user experience and real time updates
• Enhanced NLP and AI features through NIA
• Benefit of using an enterprise grade conversation platform allows you to use the same conversation through multiple channels, thus bringing in consistency in user experience and reusability.

 Business Benefits

• Productivity Improvement
• Improved User Interface
  
• Convenience
• Accelerated deployment through Infosys IEA

 **While we recommend to use Infosys NIA for a choice of collaboration Platform, the architecture can work on any enterprise grade collaboration / conversation platform.

** Infosys Enterprise Assistant is used to bring in ready to deploy use cases in the SAP ERP system that will speed up the time to market.