Key Benefits: Leverage Microsoft Technologies Full ITSM service Managed service for Azure environment Key Areas: Maintenance and Emergency Response IT Vizion proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by our technical expertise. Since 2009 we’ve delivered superior quality in desktop, server, and LAN support to growing companies, nationwide. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate. Asset Management software IT Vizion’s Asset Management platform allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns, and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance and secure your overall environment. Remote Management IT Vizion’s Remote Support platform has an integrated, secure, remote management and end user support capability that allows us to diagnose and resolve end user issues – fast. No need to wait for onsite service, because 90% of the time, we can resolve issues remotely and immediately. Onsite Support Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available in several levels. Details are included in your Managed Services Agreement. Infrastructure Management Cloud Infrastructure (IaaS) - Azure environment managed service Systems (or Virtualization) Planning, Design & Implementation Reliable network design and management Remote, proactive monitoring Server and network management and maintenance Remote or onsite troubleshooting services Microsoft Office 365 (Cloud Email) Cloud Platforms (PaaS) Business Applications (SaaS) Back-up and Storage (BaaS) Database Support Full DBA Services Supplemental DBAs Microsoft SQL SAP Basis Database Migrations SAP Basis installation, build, and implementation SAP solutions on Azure Full service help desk support Problem Resolution for application performance, process execution, and application errors Proactive server monitoring to ensure applications are running properly Ongoing performance tuning of key processes SAP back-up and recovery 24/7 system monitoring of the SAP application and infrastructure Visit us at itvizion.com.