https://store-images.s-microsoft.com/image/apps.28895.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.751f4882-c8ed-4cdb-b1b0-e21e89ef1bd5.3d45ee84-80f1-490a-a559-2bfc3abb4905

UVdesk with support from HOSSTED

HOSSTED

UVdesk with support from HOSSTED

HOSSTED

UVdesk 1.0.16, backed by our DevOps support and deep involvement in the open source community.

This is a repackaged open source software product wherein additional charges apply for support.

All HOSSTED products come with top-tier support and monitoring, backed by our deep involvement in the open source community.

Deployment Instructions

Once the deployment is complete, you can access the machine via ssh, default username: azureuser. App login credentials will be available via welcome message, or in /etc/motd. The app itself is at /opt/[app].

This installation includes our support package. Our support team is available for any queries here.


HOSSTED apps come packaged for the enterprise:
  • Live Support
  • Built-in SSL
  • Custom URL
  • Azure Active Directory Integration
  • Migration Assistance
Once you reach out to us, you can expect our DevOps to schedule a video call with you within one business day.

About

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry manage interactions with their customers.

Features

  • Multi-channel support
  • Third-party integrations,
  • Support ticket management
  • Task and email management
  • Customer follow-up tracking
  • File viewer
  • Agent performance monitoring
  • PCI DSS

Support Terms

Our support service means we will provide remote assistance (via telephone or online communication) in response to requests pertaining to the following: Basic, short duration installation, usage, and configuration questions. Issue diagnosis: isolating cause/s of issue/s (for example, assistance interpreting traces and dumps for installation and code-related problems) For known defects, we will guide you to available corrective service information and a method to obtain available program patches from the open source supplier. For additional support and devops services please contact us at HOSSTED

https://store-images.s-microsoft.com/image/apps.11548.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.481244be-739f-4062-ab82-56daf0d68df8.7c466677-8253-4ae1-914c-912db35f06a0
https://store-images.s-microsoft.com/image/apps.11548.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.481244be-739f-4062-ab82-56daf0d68df8.7c466677-8253-4ae1-914c-912db35f06a0
https://store-images.s-microsoft.com/image/apps.42921.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.481244be-739f-4062-ab82-56daf0d68df8.45871d57-575b-47cd-9dcf-151d16453126
https://store-images.s-microsoft.com/image/apps.63879.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.481244be-739f-4062-ab82-56daf0d68df8.0369ad99-6065-4515-9490-df4518c3c3b0
https://store-images.s-microsoft.com/image/apps.63222.fa5a76a4-9134-40a5-aa33-c14ec15d4cc1.481244be-739f-4062-ab82-56daf0d68df8.720d3961-3888-4ddf-96f4-709ebd5da8e7