The Dynamics 365 CRM solution is a leading cloud-based CRM solution that provides a powerful set of tools to improve and expand your business by integrating daily activities and consolidating various disparate data into a single, secure database. It can be deployed in Australian zones and is based on
modules that can be chosen to suit your specific needs and budget. Users can manage and maintain customer relationships, track sales leads, marketing, pipeline, and
deliver actionable data that can foster a truly customer centric organisation.
The solution integrates with popular productivity tools such as Microsoft’s Office and SharePoint, along with NEC’s CX Plus platform to provide timely and accurate
customer information to employees to streamline the contact centre process. The solution integrates with popular Microsoft productivity tools such as Office 365,
that can include Teams and SharePoint Online, which NEC can also support.
Dynamics 365 CRM can be extended and customised to incorporate business process as well as integrate to other business systems via the Microsoft Azure architecture.
This also feeds into the Microsoft Power Platform, which combines the robust power of PowerApps, PowerBI, and Microsoft Flow into one powerful business application
platform – providing quick and easy app building and data insights.