Our Azure Managed SysOps services include:
Foundation Support which builds on the basic service included in the Governance Managed Services to cover IaaS VM services, Networking, Data Operations, and other services such as AKS, Azure Backup, Web Apps, Active Directory Domain services, and more. This service is typically used by customers to cover non-production environments, where Node4 engineers aren’t required to make changes.
Azure Critical Support designed for Production or Critical workloads, whereby the customer requires Node4 engineers to be able to address issues 24x7. Critical Support delivers proactive management with Service Monitoring automatically raising service cases with the Node4 support team. The request fulfilment module provides comprehensive change management, allowing the Azure engineering team to undertake configuration changes to the supported services.
IaaS OS Management extends the Critical Support package to the operating system, providing 24x7 support from a team of Wintel and Open Source specialists. This service includes management of the Azure backups, handing failures and checking for successful retention. The team will also handle patch management on a monthly rota, applying critical fixes and updates.
Open Source Management extends the Critical Support package to the Open Source web stack, providing 24x7 support specialists in web technologies. This service include management of a range of technologies including web services, load balancing, caching, containers, search and proxies.