Unleash the potential of your technology, team and business with Proact's comprehensive Service Management. This 24/7 monitoring, management and incident resolution service means you can adopt new technology without having to invest in new skills. It allows your IT department to focus on adding value to your organisation in other ways, instead of managing your public cloud infrastructure. Service Management for Public Cloud is an ITIL-based remote service where Proact monitors and manages resources, features and services running within your Microsoft Azure cloud. This service allows your staff to step away from daily operational tasks, with our experts becoming a virtual member of your team. Proact monitors your infrastructure environment around-the-clock, ensuring optimal performance and providing near real-time alerts when there’s an issue. In the event of an incident, all alerts will be sent to Proact's helpdesk where experts will investigate what’s happening. Information will be displayed on your web-based monitoring portal, which will be issued to the customer teams. If your Azure requires a routine change to ensure that it remains effective and efficient, Proact can connect to your environment and perform the requested and approved changes. Proact manages the infrastructure based on the Intrastructure as Code principles with Terraform. The public cloud administration platform allows our Microsoft Azure-certified engineers to have complete control over the configuration, but with minimal access to your cloud network, to ensure your vital assets remain secure. Proact provides transparent reports with pre-agreed SLAs alongside frequent service review reports, you can rest assured that the management of your cloud infrastructure is under control, so your team can focus on innovation projects or helping your business users.