https://store-images.s-microsoft.com/image/apps.46878.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.97cb351d-9bdb-46c6-b39e-bac986e1096d.3720911c-dba0-4c8c-9031-0ff2f57dd9ef
Vocamate: Intelligent helpdesk bot - voice & chat
Prof IT LLC
Vocamate: Intelligent helpdesk bot - voice & chat
Prof IT LLC
Vocamate: Intelligent helpdesk bot - voice & chat
Prof IT LLC
Intelligent voice & chatbot to process requests from users
If there is a malfunction in the IT equipment or software, employees can contact the call center number of the IT service. In the case when all the operators are busy, or call is made outside the call center working hours, the call is routed to the Voice voice bot, which:
- Identifies the employee by phone number, or offers to introduce himself if the phone number is not in the database
- Clarifies the problem using speech synthesis & recognition and semantic analyzer
- Classifies the problem according to the service catalog using ML & AI tools
- Creates a specific category incident in the Service Desk
- Provides the ticket number assigned to a created incident
This
application is available in Russian.
https://store-images.s-microsoft.com/image/apps.23803.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.97cb351d-9bdb-46c6-b39e-bac986e1096d.cba1b862-9146-4326-a3b9-800081f8d545
https://store-images.s-microsoft.com/image/apps.23803.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.97cb351d-9bdb-46c6-b39e-bac986e1096d.cba1b862-9146-4326-a3b9-800081f8d545
https://store-images.s-microsoft.com/image/apps.32755.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.aa49c623-e5f1-4c20-8285-0fae57be5125.9c327d75-b818-4b59-9e79-fc78e944d711
https://store-images.s-microsoft.com/image/apps.48553.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.97cb351d-9bdb-46c6-b39e-bac986e1096d.459f1b55-3ce7-4414-bf73-6c2dd33e37d5
https://store-images.s-microsoft.com/image/apps.49147.6ff07f2e-fc4c-41af-b7f5-0ce19ae6af8e.97cb351d-9bdb-46c6-b39e-bac986e1096d.4ccbd0ec-6a3c-4e44-b458-719d7143334b