This AI agent continuously monitors brand mentions and sentiment across social channels, leveraging advanced image and text recognition to interpret customer emotions in real time. It recommends optimal posting times, trending topics, and strategic influencer partnerships to help increase engagement and reach. By proactively surfacing insights and opportunities, this solution can help fortify brand reputation and deepens customer relationships.

Capabilities:

Tracks brand mentions, customer sentiment, and industry trends.

Uses AI-powered image and text recognition to analyze customer emotions and feedback.

Suggests the best times to post, trending topics, and influencer collaborations.

This solution is built on Azure AI Foundry and is invokable in PwC’s agent OS platform. Using agent OS, clients can design and orchestrate AI agents across enterprise workflows, via a drag-and-drop interface with natural language configuration. The solution is framework-agnostic, scalable, and designed for both tech and non-tech users. PwC’s agent OS readily supports multi-agent systems, recursive logic, and governance.

AI-powered social media and sentiment analysis agentPwC (Global)

AI-powered social media and sentiment analysis agent

PwC (Global)

AI-powered social media and sentiment analysis agent

PwC (Global)

AI-powered social media and sentiment analysis agent
PwC (Global)