Direct access to a trusted SUSE expert who knows your specific environment. SUSE Premium Support Services extends and expands your SUSE subscriptions to help you keep up with the pace of change and demands of your business, while still taking care of everyday tasks.

Many organizations struggle with maximizing the value of their SUSE subscriptions and lack the in-house expertise or time to fully optimize their environments. SUSE Premium Support Services addresses this by providing direct access to experts who understand your unique needs and can proactively address potential issues.

SUSE Premium Support Services is a fixed cost, 12-month support service offering that provides white-glove services support.

SUSE Premium Support Services provides:

Direct access to a named highly experienced engineer: This engineer will know your team and your infrastructure. They will help you get up and running quickly, address changing IT needs, and provide proactive maintenance so that you can get the most out of your technology investment.

Direct access to a named service delivery manager: Your service delivery manager acts as your proactive business champion. Develop a close working relationship with your service delivery manager to coordinate services personnel, facilitate fast resolution paths, and discuss technology trends. Facilitate fast resolution paths, and discuss technology trends.

Rapid response times: Premium Support Services offers rapid response times of as little as 30 minutes.

Increased confidence: Direct access to a dedicated team provides unparalleled confidence in your software-defined infrastructure and application delivery solutions.

Minimized downtime and maximized performance: Work with your premium team to optimize your SUSE environment.

Faster time to value: Achieve optimal implementation of your SUSE solutions.

Business continuity: Ensure continuous operation with proactive maintenance and monitoring.

Reduced costs: Meet changing business demands with flexible and cost-effective support services.

Expert backing: The premium services team is backed by SUSE technical support, product management, and engineering.

Tiered Service Levels:

Because this is a tiered offering, you determine the level that best meets your business needs and budget:

Bronze: is the entry-level option and provides limited, direct access to a premium engineer and service delivery manager.

Silver: is the next next tier and includes additional benefits such as more access to your premium engineer and additional service reviews.

Gold: provides even greater access to your premium team, including quarterly service reviews and scheduled standby.

Platinum: exclusive and unlimited access to premium support resources, including after-hours, scheduled standby, and on-site days.

Ready to get started? Let us know with this offer or contact our sales team at cloudsales@suse.com

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