|Omnitive Converse - Customer Service Bot|
Converse is a Platform for building Conversational Bots, which allows businesses to automate conversations with their customers. It provides an AI-powered conversation experience to users. Omnitive Converse allows end users to query information through a conversational interface, making questions in natural language and engaging in dialogues with Converse. The UI is a familiar chat-like window where users type or speak, and Converse replies.
Make a question that initiates several dialogs and allows the user to choose from the options. For example, “I would like to order pizza?”, then select from the given options, followed by “Any toppings that you would like to add?” and so on.
The users can formulate their questions in natural language. This is aimed at making it easy and natural to express their Queries. Omnitive Converse has a number of techniques to facilitate that. NLU Engine understands a wide range of natural input. For example, Singlish/malformed sentences.
Converse can have multiple unique bots. Each bot can answer questions based on their knowledge base as well as certain questions or intents that are shared across all bots. Multi-Bot is managed by a Super Administrator, who manages intent sets (intent library) between all bots and one bot respectively.